Job Title: Frontline Service Representative, Inntopia
Location: Remote or Stowe, Vermont
Job Category: Customer Service
subsidiary of Northstar Travel Group,
is growing and we are searching for Frontline Service Representatives (FSR) to
provide consulting and trusted advisor services to our partner accounts. You
are the first point of contact for our valued partners who are using our
Commerce, Marketing Cloud, and Business Intelligence products. The FSR will be
responsible for overall satisfaction of our partners which will include tasks
that involve software troubleshooting, training, regular updates on our latest
features and how they apply to a partners business, as well as strategic advice
and guidance on how to enhance revenue and reduce costs. Our goal is to
continuously exceed partner expectations while increasing our value and
capturing that value through increased revenue.
is remote and open to candidates based in the United States. We do have an
office available in Stowe, Vermont for those who favor the option of being in
Primary Duties &
first-level support and training to our partners via phone and e-mail.
users’ inquiries about software functionality.
users in resolving software and system-related issues.
and address issues using various remote access tools.
describe customer problems and enter them into our issue tracking system.
regular communication with our partners.
best practices to users of our software.
importantly, work as part of an amazing team while learning and having
Job Related Skills and
Customer Service experience – via phone and/or in-person
technical problem solving, writing, and verbal skills
in identifying and resolving complex customer issues
organizational skills ability to handle multiple tasks
understanding of software and its use in a customer environment
& Hospitality Industry experience
customer-focused attitude and relationship building skills
demonstrated passion for technology
to manage changing priorities within a highly dynamic environment
to work well under pressure
to perform duties with limited oversight
and ability to learn new skills as required
desire to delight customers
evening and weekend hours required
To apply, send a cover letter detailing your desired compensation
along with your resume to [email protected].
All Northstar employees are required to be fully vaccinated against COVID-19 and demonstrate documentation toward the same.
At Northstar we are laser focused on diversity. We embrace, value and champion our employees’ diverse backgrounds and experiences that make them unique. We understand that cultivating a culture of diversity and inclusion will make us stronger. We are a proud equal opportunity employer.